Your satisfaction is our biggest priority. If not completely satisfied, customers have the right to return their order within 30 calendar days of receiving it. Where the customer exercises their right to cancel an order, the product costs will be refunded within 30 days of receipt of returned goods however, we do not refund postage charges. 

All returned products will be refunded or exchanged provided they have not been used; postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt, and photographic evidence may be required to support a claim.

Returned items should be sent by Recorded Delivery. Unleashed perfumes  will not cover return postage costs for Special Delivery or any courier service.

Any returned items must be received within 30 days of purchase to qualify for a refund or replacement. Any returned faulty goods after this time may only receive a part refund, depending on the amount of product used. Any goods returned more than 2 months after purchase, whether faulty or not, will not be refunded or replaced, and the returned goods will be disposed of.

If a rare occasion occurs whereby the customer receives an incorrect item, Unleashed perfumes will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Unleashed perfumes will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.

Orders not received, which were dispatched by Standard Postage, will not be deemed missing until 30 days after the products were to be delivered.